Salon Policies

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Booking Policy:

All scheduled appointments MUST be confirmed with a credit card on file. Appointments failed to be confirmed will be cancelled.

Confirmation emails and/or texts are sent at the time of appointment booking. A courtesy reminder email/text is also sent 72 hours before your scheduled appt. Do not reply to those emails/texts as they are not monitored.

At the time of booking you will receive a confirmation text/email. Please follow the link to confirm. This is the only way to confirm.

Cancellation Policy:

Your appointments and convenience are of high importance to us. We realize that at times unexpected circumstances may require schedule adjustments. If you need to cancel or reschedule an appointment, we respectfully require that you provide at least 24 hours notice. Cancellations or reschedules with less then 24 hours notice will be charged 50% of the booked service amount. No-shows will be charged 100% of the booked service amount. Please note, requests to cancel/reschedule after appointment time will still be marked as “no-show

Tardiness Policy:

Please note our stylists run a schedule, and although we will always try our best to accommodate you, your tardiness can affect the remainder of the day.

You will be allowed to a 15 minute grace period. If unable to arrive on time, you may have to forfeit your appointment. Forfeited appointments result in 100% charge of the scheduled services.
If this is a recurring situation, you will no longer be able to book future appointments.

We reserve the right to deny service due to amount of no-shows, late cancellations and tardiness.

Pricing:

All prices listed are STARTING prices. Pricing can vary depending on length, texture & density.
Our consultations are complimentary!

Service Guarantee:

Salon Nine28 is a team environment and our customer satisfaction is our utmost importance.

We offer complimentary adjustments to any hair color or haircut services within 7 days of service completion.
We have a no refund policy on services completed at our salon.

Clients are welcomed to come in with their original stylist or we can recommend a different stylist.

**Please note the service guarantee does not apply if the client decides to completely change the original look from their visit 7 days prior.

Please note we DO NOT accept gratuities on credit cards. For your convenience, we accept CASH, VENMO, CASHAPP or ZELLE.

Testimonials

First time getting a haircut in this salon and it couldn’t have gone any better! After experiencing their awesome service, I think this will be my new go-to place. Loving my new short hairdo! Thinking of getting it colored next time. Heard the waxing service is also unbeatable. Excited to go back! Thanks to the lovely girls for giving me such a nice time. Bringing my sister here with me next time x
Tamara Vandermark
Every two years I my hair grow out and then eventually chop it off for donation. I'm always so picky when it comes to this because I don't ever want to go too short. Maria definitely provided exactly what I needed. Even how I was explaining it to her, she somehow understood me! Thank you for my new cut. I love it and do does everyone else!
Angelica Claudio
After “chopping” my hair myself, I needed rescuing. Jenn stepped right up to the plate and hit the home run. She spent over an hour with me, cutting and refining until Voila! Success! I have been looking for a salon that would give me the personal attention that I wanted. Jenn listened to my needs and the result is a new and happy client.
Robert & Diane
Attractive decor, with friendly stylists that know how to cut men’s hair.
Roman Cross
My daughter and I were very happy with the haircut she received by the owner, Maria. We’ll definitely be back.
Angela Santiago
Maria is fantastic! She was so attentive and informative. I came in with horrific highlights and brittle hair from a prior salon nightmare. She was able to glaze everything over and make my hair look like a million bucks! I will recommend her salon to everyone.
April Spina
My family and I have been going to see Maria for about 4 years. We have had nothing but wonderful experiences there, and the staff is professional and fun. They are like a second family to us!
Anna Chamberlain
Fantastic salon! I've never been disappointed. Friendly yet professional service. Ive never been rushed nor have had to wait. I love the fact that she listens too her clients and is honest. I love that! I've always wanted a pixie cut and never felt brave enough until I met Maria!!! Now I don't think I'll ever go back to long hair :) She's also fantastic at coloring, deep conditioning and I love that she knows what's new in the hair industry. My visits there are more than just getting my hair cut. It's like visiting your best friend for a cup of coffee and before you know it she's done and you look and feel beautiful!
Tricia Nieves
Maria did the best job ever with my hair.
I was passing buy, googled “hair salon Nutley” and choose this salon by reviews. Man, it was great choice. I’m very happy. Thank you! Will be back for sure!
Ekaterina Ponkratova-Montoya
Jen is amazing. I recently cut a good portion of my hair off and what an amazing job. No matter how I style it, it looks great. Received many compliments on my new do! Thanks Jen!!!
Julie Carroll

Salon Policies

Booking Policy:

Cancellation Policy:

Tardiness Policy:

Pricing:

Service Guarantee:

** Please note we DO NOT accept gratuities on credit cards. For your convenience, we accept CASH, VENMO, CASHAPP or ZELLE. **

Testimonials

Tamara Vandermark

Angelica Claudio

Robert & Diane

Roman Cross

Angela Santiago

April Spina

Anna Chamberlain

Tricia Nieves

Ekaterina Ponkratova-Montoya

Julie Carroll

Contact Us

Please note we DO NOT accept gratuities on credit cards. For your convenience, we accept CASH, VENMO, CASHAPP or ZELLE.